What does Innovolt's Warranty Cover?
The Warranty protects the pre-registered connected end appliance (“asset”) for damage resulting from a failure of the Innovolt device to protect against the five (5) power anomalies pursuant to the terms and conditions of purchase and warranty.
- Claims can be made per registered asset
- If Innovolt fault is found, the Warranty protects up to $5,000
How do I register my device?
- Go to: innovolt.com/support
- Click the Product Registration button
- Choose Register My Innovolt Device from the drop down menu
- Fill out information and click Submit
When to file a Warranty Claim
If you believe that your asset was not provided the proper protection by the connected Innovolt device pursuant to the Warranty. The Warranty is only offered and valid if your asset is pre-registered upon purchase to the specific Innovolt device as noted above.
Procedure for submitting a Warranty Claim
- Immediately discontinue use of the Innovolt device and damaged equipment
- Submit a request to our Support Portal by visiting innovolt.com/support and clicking Submit a Request
- Select Request an RMA or Warranty Claim from the drop down menu. (Make sure to denote "Warranty Claim" in the Details field)
- Serial number for registered Innovolt device MUST BE documented in initial warranty request
- The Innovolt support technician will send you a return label for the Innovolt device as well as the asset's damaged part(s)
- Ship the Innovolt device and part(s)
- The parts are then analyzed by our 3rd party industry partner
- If the Innovolt device is found not to have protected your asset, Innovolt will repair or replace the damaged parts and return to you per the terms of your warranty.
- If damage was not caused by Innovolt device, Innovolt will obtain a quote for the repair and forward to customer and move forward with repair if customer approves.
- If customer does not approve non-warranty repair, all parts will be returned to customer as is. (Shipping costs covered by Customer).
- Innovolt will issue a replacement device to protect the customer's assets regardless of the future results of the diagnosis. If Innovolt is determined not at fault, we will charge you for the replacement Innovolt device.
- This process generally takes 7-10 weeks.