Submitting an RMA (Return Merchandise Authorization)

Shortcut to this article: http://innovolt.info/SouthAfrica-RMA

 

What does Innovolt’s Warranty Cover?

The warranty protects the Innovolt devices for the five (5) power anomalies pursuant to the terms and conditions of purchase and warranty.  Click here to be directed to the Innovolt Warranty and Terms

 

If you need to return or exchange an Innovolt device, all you have to do is submit a support request.

To submit an RMA request:

  1. Visit innovolt.com/support and choose Submit a Request (See procedure below)
    • Navigate to Submit an RMA on the drop-down menu
  2. Complete the online form
    • The following information is required for processing: Model, Serial Number, Shipping Address, and Reason for Return

Procedure for Submitting an RMA

An Innovolt support technician will process your request. Please retain the defective Innovolt device until you have received your RMA confirmation as you may be asked to ship your device back to Innovolt. If further evaluation is required, collection of the device will be arranged. Upon receipt of the Innovolt device, we will inspect the device to determine if it falls under the Warranty.

When should I request an RMA?

If your Innovolt device is not working but there is no damage to your registered connected equipment ("asset")

 

Click here if you have any questions or need to submit an RMA

 

An RMA Claim is in relation to the Innovolt device only. Looking for information on Warranty Claims? Click here.

Have more questions? Submit a request

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