Getting Started with the Innovolt Customer Service Portal

Welcome to the Innovolt Help Center!

From here you have the option of submitting/reviewing requests, searching our forums, editing your user profile and much more! You can access this page via innovolt.com/support.

Here is a picture of the home screen you will see upon logging in to the Innovolt Customer Service Help Center: 

 

Creating a Help Ticket

Step 1

To create a ticket, click the “Submit a Request” link on the upper right corner.

        

Step 2

Here is the screen you will see upon choosing to submit a request. Complete all fields to the best of your ability and click “Submit”. Please be as descriptive as possible! If our Support Technician has any additional questions regarding your request, they will have the opportunity to email you once your request is submitted.

(Please note: to complete RMA & Replacement Requests the following information is needed – Model No, Serial No, Reason for Return/Description of Defect, and Ship To Address)

Your request has been submitted! You will now receive confirmation that it has been received as well as the opportunity to view your other pending requests.

 

Step 3

You can rest assured that a member of the Innovolt Support Team has received your request and is working to complete it. We receive an email notification like the one below once you submit a request.

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Step 4

If the Support Technician has any additional questions to complete your request, they will update your ticket via the Innovolt Customer Support Portal and you will receive an email. You can reply directly through this message to update your support ticket. No need to visit the Customer Service Portal again! Just make sure you type your response above the gray line.

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Step 5

If you submitted a request for an RMA, you will receive a message containing 4 key pieces of information and instructions on shipping back your defective product. 

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1) RMA Number and Model# of Returned Product

2) Hyperlink to UPS Shipping Label/Docs

          Click this link to obtain a prepaid UPS Shipping label to return your defective Innovolt product.

3) Information regarding your Replacement order

          A replacement order is generated when your RMA is complete. There is no need to put in a secondary order for a replacement. You will also receive an email complete with tracking once the replacement order ships.

4) Completed RMA Form

          Please include this form with in the box with your defective unit.

                                 

 

Did you know?

The Innovolt Help Center isn’t just for requesting RMAs! You can submit ANY type of question or request:

  • Product/Pricing Info
  • Troubleshooting
  • Product Registration
  • And much more!

Don’t forget to check out the Forum! Your answer might be waiting there for you too!

                 

 

Congratulations!

You’ve successfully completed a help request! You can always submit any additional questions directly through the Innovolt Help Center or by emailing support@innovolt.com.

Have more questions? Submit a request

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